How to help the move go well
We all want to put the keys to our new place in the door and flick on the lights to find everything connected. We’ll liaise with your local network company, and there are some things you can do to help too:
Already at the property?
Please keep the main switch on your switchboard in the ‘off’ position. The local network company won’t turn on the power if it’s the switchboard is on.
Check the fuse box
No power when you arrive? The main fuse should be in the off position. Please check that first. The torch on your phone may come in handy!
Tell us about access issues
Is the meter box in a place that isn’t immediately obvious, or behind a locked gate? If so please tell us via the little chat icon at the bottom of the screen or email. We’ll send this information to the network company ahead of your move in date.
Take your dog to work or play
Network companies don’t like dogs. Well, they probably do, but their health & safety polices like them to avoid the little hounds. Making sure a dog won’t be on site on the day of connection will definitely help.
Remember that network fees may be payable
Your local network company charges for each connection and disconnection. They’ll bill us for this and we’ll add the cost to your first bill. The charges are listed by region here.
Be patient if you’re in Queensland
The local network company – Energex – often requires someone to be present for a visual inspection. They have 5 hour appointment windows. Yes, we find this very frustrating too. Sorry – it’s a rule they are very firm on.