5 steps to a hassle-free move in

  • 1

    We’ll check your details

    We’ll match your property in the industry operator’s systems. This will tell us your meter configuration so we can set up your account properly. Your 10 day cooling off period starts from when we send the sign up confirmation email to you.

  • 2

    Moving in?

    If so, we’ll liaise with your local network company to get the power connected for your moving in date. The 10 day cooling off period doesn’t apply so that your move in isn’t delayed.

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  • 3

    We’ll liaise with your local network operator

    We send your move in request via the industry operator’s systems and your local network company will know to turn on the power on your move in date.

  • 4

    Your power will get connected

    We cross everything that the local network company turns up when they’re supposed to! 🤞 There are some things you can do to help – have a look at the list below. If you’re in Victoria we’re allowed to do this remotely.

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  • 5

    You’re now a Members Energy customer. Woohoo!

    You can enjoy cleaner, cheaper and fairer power in your new pad. We’d love it if you could please tell your friends. Instead of wasting your money on expensive TV ads, we reward you with $25 for each friend you refer!

How to help the move go well

We all want to put the keys to our new place in the door and flick on the lights to find everything connected. We’ll liaise with your local network company, and there are some things you can do to help too:

Already at the property?

Please keep the main switch on your switchboard in the ‘off’ position. The local network company won’t turn on the power if it’s the switchboard is on.

Check the fuse box

No power when you arrive? The main fuse should be in the off position. Please check that first. The torch on your phone may come in handy!

Tell us about access issues

Is the meter box in a place that isn’t immediately obvious, or behind a locked gate? If so please tell us via the little chat icon at the bottom of the screen or email. We’ll send this information to the network company ahead of your move in date.

Take your dog to work or play

Network companies don’t like dogs. Well, they probably do, but their health & safety polices like them to avoid the little hounds. Making sure a dog won’t be on site on the day of connection will definitely help.

Remember that network fees may be payable

Your local network company charges for each connection and disconnection. They’ll bill us for this and we’ll add the cost to your first bill. The charges are listed by region here.

Be patient if you’re in Queensland

The local network company – Energex – often requires someone to be present for a visual inspection. They have 5 hour appointment windows. Yes, we find this very frustrating too. Sorry – it’s a rule they are very firm on.

Need to chat to a real person?

Call us today!