The energy plan you signed up for requires constant communication with your battery over the Internet. This vital exchange of information is what allows the Intelligent Control to optimise your energy usage and trade your excess solar in the spot market.
Maintaining communication with every battery in our fleet is of the utmost importance to our service, so we flag those batteries we fail to reach as being inactive. One or two minimal blips every now and again are not uncommon. However, if the problem persists, our team is prompted to get in contact with you to get you back online.
Despite our best efforts and after multiple attempts, we cannot get your battery system back online and communicating effectively with the VPP. Without communication, we cannot help you trade or optimise your energy – so the membership fee you pay is not providing the benefits it should.