We try to make our terms as simple as is possible with these sorts of documents. Please contact us with any questions or feedback.

Market Terms

These are the terms that apply when you join Members Energy. Read >

These are the terms that apply when you join Energy Locals. Read >

Direct Debit Terms

These terms are for customers who pay by Direct Debit. Read >

Concession Terms

If we apply Government concessions or rebates to your account, they’re covered by these terms. Read >

Hardship, Concessions, Family Violence and COVID Policy

We know that from time to time customers may find that they are unable to pay their energy bills. Energy Locals provides assistance to customers in line with their published Hardship Policy. Read >

Privacy Policy

We take your privacy very seriously and our Privacy Policy explains how we manage your personal information. Read >

Life Support

If you or someone in your household uses one of the below life support equipment, you may be eligible for protection under the life support energy regulations. Read >

Standing Offer Terms

The terms of the Members Energy retail standing offer for Victoria customers can be found here. Read >

The terms of the Members Energy retail standing offer for all other states can be found here. Read >

Website Use Terms

When using the Members Energy website you agree to be bound by the Terms of website use. Read >