Looking for answers? Read the FAQs below.

The Members Energy Virtual Power Plant (VPP) or more simply known as the Solar + Battery Members Plan, is a community of interconnected residential solar systems working together to collectively generate and store energy to sell on the open energy market at superior prices when electricity demand is high.

Evergen Intelligent Control monitors your solar system and energy usage 24/7. When there is an opportunity to sell your energy at higher rates than your feed-in tariff, we will draw the energy from your system, making you more money. These earnings will show up as a credit on your energy bill.

Members Energy VPP

The energy trading platform is the next-generation energy intelligence technology from our partner Evergen. Every few minutes the system learns and predicts your energy consumption patterns and uses weather forecasts to anticipate your solar production for the next 48 hours. It then uses sophisticated energy analytics to determine the optimum supply of solar, battery and grid for your home to save you the maximum amount of money. The system then manages the charging and discharging behaviour of your battery to minimise wear and extend its useful life. learn more >

Energy Plan Infographic

It costs nothing to join Members Energy.

There is an ongoing daily membership fee of $1.00, which gives you:

  • Energy usage rates at the cheapest price we can get them. We don’t profit from the energy you use thanks to this unique membership approach.
  • Access to the Intelligent Control software in your battery and the Evergen app. This software helps to maximise savings on energy bills and our members’ earning potential.

You will not be locked into a fixed contract and can leave Members Energy at any time.

There are no fees for leaving Members Energy.

Eligible Batteries

Members Energy will connect to your battery via the inbuilt digital software. If you already have an eligible battery and electricity meter there is no additional hardware installation required.

We will optimise your solar energy performance 24/7 with next-generation energy intelligence from Evergen to give you more earning potential. The amount you save is dependent on several factors including weather conditions and your energy consumption patterns and we will use sophisticated energy analytics to determine optimum supply of solar, battery and grid for your home to save you the maximum amount of money. learn more >

When you join Members Energy, we need to wait for a 10-day cooling off period to pass. This is a regulatory requirement. After that, we need to wait for your next meter reading to take place. This is also one of the industry rules and ensures we have an accurate meter reading to start your account with.

Most meters are read every three months. If your meter is not due to be read in the near future, you might want to pay for a special meter read. If you have a smart meter, there is no need for a special meter reading as you will switch within a few days of your cooling off period completing.

In summer, when the sun is stronger and the days are longer, your solar panels will produce more electricity than in winter, so you can expect better performance. If there is not enough solar power to charge your battery enough to meet your needs, Members Energy can top it up with cheap off-peak power from the grid, allowing you to save money all year round.

Members Energy will manage the energy stored in your battery through Intelligent Energy Control. We will optimise your solar energy performance 24/7 to charge, discharge or maintain energy in your battery – we will always maintain a minimum of 20% storage capacity in your battery for your house usage.

Our Energy Plan uses a time of use tariff and it gives members the greatest earning potential. This allows us to lower your average price of energy by charging the battery during off peak times so that you can use the cheap energy during peak times.

Maybe. You will require a smart meter for the Intelligent Control to interact with the grid, as we need to measure the amount of energy imported and exported at different times of day.

If you do not have a smart meter at your property, we can arrange the changeover for you at a cost of $55 (inclusive of GST), payable via your bill.

Your feed-in tariff will follow the ‘spot’ price of the National Electricity Market. When the spot price drops below your minimum feed-in tariff, you will still receive your minimum feed-in tariff. However, when the spot price rises about your minimum, you will receive 100% of the ‘spot’ price as your feed-in tariff (c/kWh).

You can view the ‘spot’ price by state on the AEMO website. View here >

We have partnered with Energy Locals for our energy retailer. Energy Locals is unlike any other retailer out there, operating as not just an energy company, but also a social enterprise. Their goal is for customers to be able to use as much clean energy as they need to live comfortable lives at a great value energy price they can control.

Energy Locals

Members Energy have partnered with Evergen, an Australian renewable energy software business that enables smarter energy by optimising energy storage systems and orchestrating large fleets of batteries to enable Virtual Power Plants. This ensures a resilient and decentralised energy system of the future and drives benefits for consumers, businesses, network operators and utilities. Evergen’s Intelligent Control software will allow Members Energy to deliver optimum benefits for households by adjusting individual systems to suit household load, weather conditions, etc whilst orchestrating a large fleet of connected batteries to create value for the fleet and the energy market as a whole.

evergen logo

Joining Members Energy VPP is easy as 1, 2, 3, 4!

  1. A solar PV system with a minimum capacity of 3kW
  2. An eligible Eveready, Tesla Powerwall, Alpha ESS or Hive Solar battery
  3. A Smart Meter & Time-of-Use tariff
  4. A reliable Internet connection and access to the Members Energy App

Yes. Evergen’s Intelligent Controller requires constant communication with your battery over WiFi (Wireless Internet access). This is vital in order to optimise your energy usage and provide uncapped income from your excess solar.

We conduct regular testing of the batteries in our fleet, and in the case of connectivity issues with your Internet provider, your battery may be flagged as inactive. We expect minimal blips that will not affect the performance of your Intelligent Controller, but if the problem persists, our team will be prompted to contact you to get you back online.

Members Energy is a unique energy offering, developed in conjunction with our partners.

Our energy plan includes a $1.00 daily membership fee, which:

  • Provides access to the cheapest energy usage rates we can get without sacrificing the planet. We don’t profit from the energy you use thanks to this distinct membership approach, and you should be proud that all your power usage is 100% carbon-offset by the Green Energy retailer of 2020 and 2021.
  • Pay for a technology fee, giving you access to the Evergen Intelligent Control software installed in your battery and its mobile app. You are maximising your solar investment by joining our VPP, as it allows you to trade your excess solar power through the spot market, which is usually out of reach for other Aussie households. Our software also helps you optimise your energy usage and the performance of your battery storage through 42 different points of data (including the weather).

Most Aussie solar households and businesses buy and sell electricity through their retailer. Retailers choose how much to pay you for your energy, what’s called a feed-in tariff or FiT. Unfortunately (for the customer), even when the spot prices in the wholesale market exceed that flat fee, many other electricity retailers will still pay the same amount of money.

The Members Energy VPP is a unique energy offering, letting you trade your excess solar power directly in the spot market. You read it right, by becoming our member, you get access to the energy market and the potential of selling at higher prices. When peak trade events happen, we will sell your stored energy at the right time to make you the most amount of money, sometimes 10-20 times the standard feed-in tariffs currently offered!

At Members Energy, we’re returning the power to you by offering 100% of this additional revenue.

Yes. A ToU tariff allows you to pay differently for power depending on the time of day. This means, for example, you can benefit by charging your battery at off peak times (like very late at night) and use that stored power during peak times (like mornings before work) instead of paying peak rates for that usage. Our Intelligent Control will make decisions according to how much you pay for power at what time of day, always with the objective of matching your energy consumption patterns with bringing the best benefits for your home.

Members FAQs

You will have access to the energy trading platform once the commissioning process of your battery is completed. This process takes roughly a couple of weeks, as it varies whether you have life support at home, who the manufacturer of your battery is, if the system is offline, etc.

Our software partner Evergen will send you a welcome email when your battery has been successfully commissioned. Please make sure to check your spam and keep an eye out for your login details. Should an unexpected delay occur, our team will contact you to inform you of the necessary steps to get your battery up and running with our Intelligent Control.

Don’t be alarmed if you see minimal trading credits to begin with. This can occur while your software is in its learning stage. The good news here is that your system is now constantly learning. The longer your battery is controlled via Evergen’s software, the better it will learn your energy patterns to optimise for future trading.

Every time your battery participates in a trading event, you will see it displayed on the first page of your energy bill as “Members Energy Trading Credit”.

These trading events occur when the price on the spot market is higher than the standard feed-in tariff, when you have enough excess energy to sell, and when our Intelligent Control deems it appropriate according to your household’s energy usage patterns.

Trading Credit

The membership fee is for the management of energy trading platform and the supply charge represents the cost of your property being connected to the electricity grid.  These will both appear on your energy bill.

We need to wait until the cooling off period has been completed and Members Energy has the right to bill the site for your electricity.

You will have access to the energy trading platform once your solar battery has been successfully commissioned. Our software partner Evergen will send you a welcome email with your login details, so please make sure to check your spam folder and whitelist their communications with you.

The battery commissioning process takes ~2 weeks, as it varies whether you have life support at home, who the manufacturer of your battery is, if the system is offline, etc. Should an unexpected delay occur, our team will contact you to inform you of the necessary steps to get your battery up and running with our Intelligent Control.

Evergen App

Once your cooling off period is completed, we will send your transfer request via the industry operator’s system, letting your current retailer know you’re off.

From there, it’s an industry rule that customers need to switch on the date of an actual meter read. That means we have to wait for the first meter read after your cooling off period ends. For customers with smart meters, this can all be done remotely and your switch will happen within a few days of your cooling off period ending. However, customers with basic meters might still require someone to physically attend their property for a final meter read.

As this process may happen at anytime within a billing period, you might still receive one last pro-rata electricity bill from your old retailer. Members Energy takes over from that date on.

You will not be able to login to the Members Energy app until you receive your login email from Evergen. This activation email will be sent within 5 business days of Members Energy having the right to bill the site for your electricity.

Once you follow the prompts and set up your account, you will be able to login at any time and see live data from your system.

If you are still having issues once you have successfully signed up, please email support@evergen.com.au or call 1300 157 867.

Yes, to be eligible for our Solar + Battery Members Plan you require a smart meter. We can only get the best return from your battery being on a Time-Of-Use tariff (TOU).

If you do not have a smart meter at your property, we can arrange the changeover for you at a cost of $55 (inclusive of GST), payable via your bill.

Evergen’s Intelligent Control in your battery is a next-generation energy optimisation tool and trading platform that lowers the average cost of your electricity bills.

We will maximise and optimise your energy usage in all weather conditions, every minute, every day by storing energy when prices are low (like at night) to use or sell when prices are high (like during the day).

In other words, the software will make decisions to best match your usage patterns and the electricity market, and that may include getting ready for the next morning’s use by charging up your battery with cheaper off-peak rates once everyone’s gone to bed.

Evergen’s Intelligent Control in your battery is a next-generation energy optimisation tool and trading platform that maximises the return of your solar investment.

We guarantee your minimum feed-in tariff, however, when there is opportunity to sell energy to the National Electricity Market (NEM) when the spot price is high, you benefit by receiving 100% of the higher FiT. This means, the Intelligent Control can identify an opportunity for you when is better to sell for a profit, which leaves you better off than simply charging up your battery.

It’s an industry rule that customers need to switch electricity retailers on the date of an actual meter read. That means your transfer date happens until the first meter read after your cooling off period ends.

For customers with smart meters, this can all be done remotely and your switch happens within a few days of your cooling off period ending. For customers with legacy meters, a final meter read usually requires for someone to physically attend your property.

As this process may happen at anytime within a billing cycle, you might still receive one last pro-rata electricity bill from your old retailer. Don’t worry, that should be the last you hear from them.

No. Spot trading events depend entirely on the grid’s supply and demand changes at intervals of 5 minutes, although there is no limit to the number of events that can happen in one day. Should you have enough excess solar power to trade in the spot market, you will receive 100% of the revenue generated as a credit in your bill.

The amount of revenue you get will depend on the spot market at the time of trading. The Australian Energy Market Operator (AEMO) updates the spot price every 5 minutes, as it reflects how much electricity is being used “right now”. Outside of a specific 5-minute window, the spot price will go up or down depending on the supply and demand of electricity to keep the physical power system in balance.

In summary, it’s like playing the stock market with your energy without ever losing. If you trade when the market price is high, you get all the upside. However, there really is no downside as you will still receive your minimum feed-in guarantee, no matter how low the spot price goes.

We’ve created an app user guide so you can familiarise yourself with the screens that may appear on your phone. Check it out here.

Should you require additional help, please don’t hesitate to contact us.

We’ve created an interactive guide with minimum jargon so you can familiarise yourself with the bill we send you. You can also download it as a PDF. Find the bill guide here.

Should you require additional help, please don’t hesitate to contact us.