• Your electricity bill explained

    A guide to reading your bill

When you sign up to Members Energy, you become part of a sustainable community in a unique energy plan. The bill you receive from us is a tool which shows all your usage information, rates, charges, and rebates that you’re currently paying for and receiving. As such, it is important you familiarise yourself with the information displayed.

Click on the relevant areas of the sample below to understand each section of your electricity bill in more detail. We promise to keep the jargon to a minimum.

For your convenience, you can also download the bill explainer guide as a document:

Download the guide
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Sample Bill
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Your name and the address where your electricity meter is located will appear here. Please notify us immediately if we ever need to update these.

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Starting with the date of issue (YYYYMM), this is a unique identifier for each bill you get.

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Every time we refer to “your account” or “your reference number”, we mean this – a unique number that identifies you as a Members Energy customer.

Should you ever need to speak with us, quoting this number makes it easier to help you and keep track of your electricity account.

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You can find here different ways of getting in contact with us.

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Your electricity distributor. They own the physical power lines and poles that carry electricity to your home -the grid’s infrastructure. There are different distributors for each state and territory, so this will change depending on where you live.

In case of emergencies, streetlight or power failures, call your distribution company to the 24hr number displayed here.

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The amount owing for this invoice’s billing cycle, after considering all charges, taxes, feed-ins, trading credits, rebates, etc.

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Make sure to pay the amount due no later than the date showed here to avoid late fees. If you’ve set up direct debit or automatic payment with a credit card, there’s nothing else you need to do.

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A summary of your account showing previous opening balances (if any) and the new charges for this billing cycle.

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The list of all charges and credits for your account in the billing cycle specified.

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If you have participated in any VPP trading events with spot prices higher than the minimum feed-in guarantee, you will find your credit here.

There is no limit to the amount of trading events you can participate in; as long as you have excess energy to sell, and your battery’s Intelligent Controller identifies you’re better off selling at the spot price instead of keeping the charge for yourself.

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These are the options to pay your bill.

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You are being powered by Energy Locals, the Green Energy Retailer of 2020. Be proud 100% of your usage is carbon-offset at no extra cost to you.

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Sample Bill Page 2
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A summary of your account, which also includes your NMI, the next scheduled meter read, current billing period and total charges.

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The National Meter Identifier, or NMI, is used to identify your supply address, meters and meter types – unique to the electricity connection point at your home or business. This is not the same as your meter number.

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The information of your usage as per your meter reads. Depending on the type of meter you have, sometimes we may need to estimate your usage or arrange for substitute reads (like we needed access to your meter and no one was home to let us in).

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Based on your meter reads and your electricity rates, we will calculate your charges according to your ToU (Time of Use) – peak, shoulder and off peak times and rates will vary depending on your distribution company and where you live.

Your daily membership fee of $1.00 will also show here. Remember this fee lets you enjoy the benefits of the battery’s Intelligent Controller and our unique energy offering:

  • Optimising your storage usage 24/7 no matter the weather
  • Maximising your excess energy trading potential
  • Approaching energy as a membership, which means we don’t profit from the energy you use
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An intuitive graph displaying a year’s worth of your electricity usage. The more you know how you have used energy in the past, the better you can manage future energy usage at home.

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Based off national data, how does your daily avg. usage compare to similar households in your area.

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An intuitive graph displaying a year’s worth of your trading credit data.

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Useful information about concessions, meter reads, complaints, moving, payment difficulties and interpreter services available to you.

Take Control

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